We respect your privacy
Grow Energy respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. Where required, we adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
This policy sets out how we collect and treat your personal information.
“Personal information” is information we hold which is identifiable as being about you.
Collection of personal information
Grow Energy will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
This may include: names date of birth, address, email addresses, phone numbers.
We may collect additional information at other times, for instance, when you communicate with our customer service personnel.
How we collect your personal information
Use your personal information
Personal information is only collected in situations where you have consented and/or where the personal information is required for Grow Energy to undertake its service to you.
We may use your personal information to improve our products and services and better understand your needs.
Disclosure of your personal information
We may disclose your personal information to any of our employees, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
Personal information is only disclosed to third parties in situations where you have consented to the transfer, where there is a legitimate interest to disclose the information and; where you are contracted to provide this personal information.
International Transfer of your Personal Data
Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia, for example, personal information submitted to us via Facebook.
You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
Security of your personal information
Grow Energy is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Access to your personal information
You may request details of personal information that we hold about you. If you would like a copy, please email us at email@example.com. You have the right to ask us to edit or erase your information.
Complaints about privacy
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to ‘Grow Energy – 325A Bay Road, Cheltenham, VIC 3192’. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
When you come to our website Grow Energy we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Please be aware that Grow Energy is not responsible for the privacy practises of other such websites.
How to Contact Us